Refund Policy
At CoolxVape, we prioritize customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
30-Day Money-Back Guarantee
We offer a 30-day refund policy, allowing you to return eligible items within 30 days of the purchase date for a full refund. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Refund
- Contact our customer service team at support@coolxvape.com within 30 days of receiving your item to initiate the return process.
- Provide your order number and details about the product you would like to return.
- Our customer service team will guide you through the return process, including shipping instructions and any required documentation.
Refund Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] business days.
Non-Refundable Items
Certain items are non-refundable:
- E-liquids and consumable products for hygiene reasons.
- Items damaged due to misuse, neglect, or improper handling.
Shipping Costs
Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or product defect).
Contact Us
If you have any questions regarding our refund policy, please contact us at support@coolxvape.com.